Frequently Asked Questions

Most North East jobs are reached within an hour. From our base in Great Lumley (DH3 4HU) we're 5–25 minutes from most of County Durham, Tyne & Wear and into Northumberland. Long-distance transport jobs are scheduled — call us with your route and we'll quote a slot.

Recovery is £1.75 per mile, all-in, charged on the round trip (base → pickup → drop-off → base). No call-out fee. No evening/weekend surcharge as standard. Minimum charge of £40 on local jobs.

Use the quote calculator for an instant indicative figure.

Yes — card on the spot or over the phone, processed securely via Stripe. Cash is also fine. Scrap collections are usually paid by direct bank transfer or cash on collection.

• Your location — use the Share my location button on the homepage to send GPS coordinates by WhatsApp in one tap.
• Vehicle make, model and registration.
• Where you'd like the vehicle taken (home, garage, bodyshop).
• Brief description of the fault or accident.

If voice signal is patchy on the hard shoulder, WhatsApp text and photos usually get through when calls drop.

Yes — full goods-in-transit insurance on every recovery, covering your vehicle from the moment it's loaded until delivery. Public liability also in place. Certificates available on request.

Yes — but stay safe first:

1. Get to a hard shoulder or emergency refuge area if you can.
2. Exit on the left, away from traffic, and stand behind the barrier.
3. If you can't get to a safe place, call 999 — they'll close the lane.
4. Then call us on 07754 984 147.

For the full step-by-step (including smart-motorway specifics), see our motorway breakdown safety guide.

Cars, vans, motorbikes, classics, low-slung sports cars, EVs and write-offs. Our Iveco tilt-bed handles soft loading for low ground clearance and EVs in neutral. Multiple bikes can travel in one load on request.

Yes — we work with private customers, bodyshops and insurers. We can take your vehicle directly to your bodyshop, your insurer's compound, or your home. We're happy to liaise with your insurer if you'd like.

We collect your vehicle and take it to EMR Sunderland, the largest authorised treatment facility in the region. Your offer is calculated as:

EMR scrap rate × kerb weight × condition multiplier
+ catalytic converter bonus
− our recovery cost

Indicative offers are on the scrap calculator; final figure confirmed before we collect.

Ideally your V5C logbook so we can notify DVLA and issue a Certificate of Destruction. If the V5C is missing we can still take the vehicle, but we'll need a signed declaration from you. Photo ID is helpful.

Yes — we cover Copart, BCA and other auction houses across the UK on a single-vehicle flatbed. PO accounts available for bodyshops and dealerships. Call to discuss trade rates.

For breakdown and accident recovery we focus on the North East — County Durham, Tyne & Wear, Northumberland and Teesside.

For pre-booked transport jobs we go anywhere in the UK at clear per-mile pricing.

Same-day collection is usually possible if you call before lunchtime. Same-day cash, with DVLA notification and Certificate of Destruction included.

Yes — there's a WhatsApp button on every page. Especially handy on a noisy hard shoulder or when signal is weak: WhatsApp text and photos often get through when voice fails. The phone is still answered 24/7 for genuine emergencies.

If the DVLA lookup can't find your reg, or the make/model isn't in our weight database, just pick the closest vehicle class manually — it'll still give a usable indicative offer. We confirm the exact figure once we have eyes on the vehicle.